arrow Back to our courses

Handling Aggressive Behaviour

CPD Approved

This Handling Aggressive Behaviour Training course looks at what constitutes as aggression or violence, who is at risk, the law surrounding it at work and how to effectively handle it.

Course Description

Whether you usually work alone, in a shared environment, in one location, or many, it’s important to acknowledge that aggression and violence can happen. Staff need to know how to handle aggressive behaviour and what procedures to follow to keep themselves safe.

This online training course covers employer’s legal responsibilities when it comes to protecting staff from aggressive behaviour and equips staff to calmly and confidently respond to aggression, should they ever come across it.

Target Audience

This Online Handling Aggressive Behaviour course is aimed at everyone and it helps to provide step-by-step instruction of how to effectively handle aggressive behaviour both in and out of the workplace.


This Online Handling Aggressive Behaviour course is approved by leading industry bodies CPD. Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand how to recognise and reduce the risks of aggressive and violent behaviour in personal and professional environments.
  • Understand your employer’s responsibilities regarding your safety at work.
  • Understand how to successfully defuse a potential violent situation.

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Handling Aggressive Behaviour 1 Aggressive or Violent Behaviour 70%
Handling Aggressive Behaviour 2 Workplace Aggression and the Law 70%
Handling Aggressive Behaviour 3 Steps: Handling Aggressive Behaviour 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


40 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

Our Approved Training Partners

We are proud supporters of the RNLI-Lifeboats, saving lives together.

Please see our Certificates for a full list of our approved accredited governing bodies.