arrow Back to our courses

Principles of Communication.

CPD Approved

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

(Please see below for more course details)

Course Description

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This Online Principles of Communication E-Learning course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Target Audience

This Principles of Communication course is aimed at all employees and individuals within Health and Social Care Environments allowing them to understand their principles of communication and how they can apply within Health and Social care settings.


CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient, and cost-effective, meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.

Course Module Number Module Name Pass % Required
Principles of Communication 1 Reasons People Communicate 70
Principles of Communication 2 Ways of Communicating 70
Principles of Communication 3 Identifying Communication Barriers 70
Principles of Communication 4 Reducing Communication Barriers 70
Principles of Communication 5 Checking Understanding 70
Principles of Communication 6 Getting Help With Communication Issues 70
Principles of Communication 7 Confidentiality 70

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


75 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

Our Approved Training Partners

We are proud supporters of the RNLI-Lifeboats, saving lives together.

Please see our Certificates for a full list of our approved accredited governing bodies.