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Communication Skills Training

CPD Approved

Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.

Course Description

This Communication Skills Training provides staff with the tools they need to overcome potential barriers to effective communication. They will learn more about what communication is, how everyone communicates and the importance of communication in the workplace. This online course can be completed in as little as 10 minutes and provides the user with a printable certificate upon completion.

Target Audience

This bitesize (10-minute) online Communication Skills Training course helps staff build on their existing communication skills by providing guidance on initiating and responding to various forms of communication. It’s suitable for all levels of staff within any type of organisation.


This Online Communication Skills course is approved by leading industry bodies CPD. Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand the benefits of effective communication skills
  • Understand how to eliminate communication roadblocks
  • Build relationships that emphasise trust and respect

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Communication Skills 1 What is Communication? 70%
Communication Skills 2 Overcoming Barriers 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


10 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

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Please see our Certificates for a full list of our approved accredited governing bodies.