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Customer Service Training
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Course Description
The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers. This online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion.
Target Audience
This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
Advantages
This Online Customer Service course is approved by leading industry bodies CPD. Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.
Learning Outcomes
- Gain a better understanding of what qualifies as ‘good’ customer service
- Know how to better handle customer complaints and turn the situation around
- Learn how to better retain clients through excellent customer service
Further Progression & Related Courses
Other courses that would be useful for candidates taking this course include:
| Course | Module Number | Module Name | Pass % Required |
|---|---|---|---|
| Customer Service Training | 1 | What is good customer service? | 70% |
| Customer Service Training | 2 | Communicating with your customer | 70% |
| Customer Service Training | 3 | Handling Customer Complaints | 70% |
| Customer Service Training | 4 | Room for Improvement | 70% |
Recommended System Requirements:
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
Duration:
35 minutes
(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
