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Conflict Resolution Training

CPD & IIRSM Approved

Conflict is part of our daily lives, and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.

Course Description

This online Conflict Resolution Training course is designed for the use of all levels of employees. This course provides the user with effective techniques and strategies to handle conflict in the workplace. This course can be completed in just 30 minutes, and it provides the user with a printable certificate upon completion.

Target Audience

This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.


This Online Conflict Resolution course is approved by leading industry bodies CPD & IIRSM.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand the different types of conflict and their consequences
  • Learn strategies to prevent conflict
  • Understand how to handle serious conflict

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Conflict Resolution 1 Introduction to Conflict 70%
Conflict Resolution 2 Tips & Techniques 70%
Conflict Resolution 3 Handling Serious Conflict 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


30 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

Our Approved Training Partners

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Please see our Certificates for a full list of our approved accredited governing bodies.