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Consumer Rights for Retailers – Services

CPD Approved

This course has been written for people who provide services to customers. It explains customer rights from the perspective of the retailer – the person selling the service.

Course Description

This online training course should be used by individuals who work for an organisation that provides a service. It will help them to better understand consumer law, customer’s rights, and the legal standards they must meet.

The course aims to help the user understand how to resolve any disputes, know the liability they hold when it comes to services, and know who the Consumer Rights Act applies to.

Target Audience

This training course – Consumer Rights for Retailers – is an essential guide to consumer law for people who provide services. It explains customers’ rights regarding the services you provide and the legal standards you must meet. It’s CPD accredited and provides printable completion certificates.


This Online Consumer Rights for Retailers – Services course is approved by leading industry bodies CPD.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding services

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Consumer Rights for Retailers – Services 1 Background of Consumer Rights 70%
Consumer Rights for Retailers – Services 2 The Supply of Services 70%
Consumer Rights for Retailers – Services 3 Terms & Conditions 70%
Consumer Rights for Retailers – Services 4 Disputes 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


30 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

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