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Customer Service
CPD Approved
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
Course Description
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Advantages
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.
Target Audience
This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Further Progression & Related Courses
Other courses that would be useful for candidates taking this course include:
| Course | Module Number | Module Name | Pass % Required |
|---|---|---|---|
| Customer Service | 1 | About the Course | 70 |
| Customer Service | 2 | What is Customer Service ? | 70 |
| Customer Service | 3 | The Goals of Great Customer Service | 70 |
| Customer Service | 4 | Discovering & Understanding Customer Needs |
70 |
| Customer Service | 5 | Delivering Maximum Levels of Customer Service |
70 |
| Customer Service | 6 | Making Customers Feel Great From the Start |
70 |
| Customer Service | 7 | Communication Skills | 70 |
| Customer Service | 8 | Non-verbal Communication & Body Language |
70 |
| Customer Service | 9 | Dealing with Customer Complaints | 70 |
Recommended System Requirements:
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
Duration:
75 minutes
(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
