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Delivering Bad News Training

CPD Approved

Delivering Bad News is never easy but this course will give you an understand of how best to approach the situation should the need arise.

Course Description

Life, unfortunately, doesn’t always deliver good news. ​​But there are ​good​ ways to deliver bad news. Sometimes we need to share information that ​​​will upset, anger, worry or disappoint someone.

If it’s delivered carelessly or unkindly it ​can​ add ​to the pain the recipient already feels, which makes a bad situation worse. Do it thoughtfully​ and skilfully​, however, and you can share the bad news while helping the recipient accept it and move forward with clarity, certainty, and, perhaps, even optimism.

During this online training course, we’ll consider what it means to “frame” a conversation and how​​ misframing can make a positive outcome less likely. We also cover a few different things that can be done to make delivering negative news a more positive​​​​ experience.

Target Audience

This Online Delivering Bad News course is suitable across all industry sectors for any level of employee.


This Online Delivering Bad News course is approved by leading industry bodies CPD. Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand why delivering bad news skilfully is so important.
  • Understand how to “frame” a conversation to communicate kindly and effectively.
  • Have the skills to deliver bad news effectively and respectfully.

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Delivering Bad News 1 Delivering Bad News 70%
Delivering Bad News 2 How to Deliver Bad News 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


20 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

Our Approved Training Partners

We are proud supporters of the RNLI-Lifeboats, saving lives together.

Please see our Certificates for a full list of our approved accredited governing bodies.