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Consumer Rights for Retailers – Digital Content

CPD Approved

Online resources provide a lot of information for consumers. This includes their rights as customers and the procedures they can follow if they’re unsatisfied with digital content they have purchased.

Course Description

This online training course has been designed for the use of people who sell digital goods. It helps the user to understand consumer law, the rights of a customer, and helps them work towards compliance with current legislation.

The course aims to help the user understand who the Consumer Rights Act applies to, know how to resolve any disputes, and know what liability they have regarding digital content.

Target Audience

This Consumer Rights for Retailers training course offers practical guidance for people who sell DIGITAL CONTENT. It explains consumer law, customer rights, and the legal standards required. It’s CPD accredited and will help you work towards compliance with the Consumer Rights Act 2015.


This Online Consumer Rights for Retailers – Digital Content course is approved by leading industry bodies CPD.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding digital content

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Consumer Rights for Retailers – Digital Content 1 Background 70%
Consumer Rights for Retailers – Digital Content 2 Customer Rights Act 70%
Consumer Rights for Retailers – Digital Content 3 Terms & Conditions 70%
Consumer Rights for Retailers – Digital Content 4 Disputes 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)


35 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Multiple User & Bulk Purchase Discounts Available. Please call for details.

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